You can email us at info@aurellaLuxe.com, and our customer support team will be happy to assist you with any questions or concerns.

Yes, we ship worldwide.

We ship from our international fulfilment centres, including Hong Kong, to ensure efficient global delivery.

We process orders quickly to ensure fast delivery.

You must request any changes or cancellations within 12 hours of placing your order.

Requests made after this period cannot be accepted.

However, once your order is delivered, you may return it for a full refund in accordance with our return policy.

We accept Flutterwave, Paystack, major debit and credit cards, and other secure payment options available at checkout.

All payments are processed safely through our verified and encrypted payment partners.

All orders are handled and shipped from our warehouse.

• Orders are processed Monday to Friday
  
• Processing time: 1–3 business days
  
• Orders are shipped the next business day after processing
  
• We do not ship on weekends or public holidays
  

Please allow additional processing time during holidays or promotional periods.

Due to high demand and international shipping, orders typically take 2–4 weeks to arrive.

Delivery times may vary depending on your location and customs processing.

If you do not receive your order within 30 days after shipping, you are eligible for a full refund.

To initiate a return, please email us at info@aurellaLuxe.com, and our support team will guide you through the process.

Please contact us immediately after receiving your order and include:

• Your order number
  
• Clear photos of the item(s)
  
• A brief explanation of the issue
  

We will do our best to resolve the issue as quickly as possible.